This policy explains how you can request a refund or cancel an order placed through the Platform.
Cancellation requests will only be considered if submitted within 1 day of placing the order. Cancellation may not be accepted if the order has already been communicated to the seller or merchant and shipping has begun, or if the product is out for delivery. In such cases, you may choose to reject the product at the doorstep.
The Platform does not accept cancellation requests for perishable items such as flowers, eatables, or similar goods. However, a refund or replacement may be provided if you can demonstrate that the quality of the delivered product is not satisfactory.
If you receive damaged or defective items, please report the issue to our customer service team immediately. We must receive the complaint within 1 day of receiving the products. The seller or merchant listed on the Platform will verify the issue at their end before the request is entertained.
If you believe the product received is not as shown on the site or does not meet your expectations, notify customer service within 1 day of receipt. Our customer service team will review the complaint and make an appropriate decision.
For products that come with a manufacturer warranty, please refer the issue directly to the manufacturer as per the warranty terms. The Platform’s refund or replacement policy does not replace the manufacturer’s warranty process.
If a refund is approved, it will be processed within 2 days. The final credit timing may depend on your payment provider or bank.
For refund or cancellation support, contact our customer service team at support@sadanam.in or call 9652421950. Please provide your order details and the nature of your request for faster assistance.